Service Maintenance For Homeowners

HOME SOLAR SOLAR MAINTENANCE & REPAIR

If you need a solar electrician for residential solar maintenance and repair services in the Albuquerque, Santa Fe or surrounding area, Positive Energy is New Mexico's one stop solar & service partner! 

We offer a dedicated service department for “orphaned” solar equipment. Whether your solar company has closed their business, is unresponsive, or you no longer want to work with them, our solar maintenance and repair team is standing by to help keep your system performing! Our years of experience enable us to troubleshoot your solar system quickly and efficiently to save you time and money.

  • Pre-Purchase Solar Inspections for Realtors
  • Solar Service & Repair
  • Inverter Replacement
  • Warranty Claims
  • Solar Panel Removal & Replacement for Roofing Repairs
  • System Expansions & Battery Storage

To get started, fill out the form below or contact us at (505) 908-9578

 

FAQ: SOLAR MAINTENANCE & REPAIR

Please see the FAQ’s below for general inquiries and educational information about your system and the services we offer.

  • Why did my power turn off during a utility outage if I have solar panels?
    We pride ourselves in transparency and education for our clients. Positive Energy Solar clients should already understand that a grid-tied solar energy system without batteries is designed to turn-off during a utility outage to prevent backfeeding the grid. When power is restored, the solar system will turn itself back on, there is nothing that needs to be done to restore operation. If there is any concern that the solar system is responsible for the power outage (an extremely rare occurrence), a quick way to identify this is to turn off the utility interconnection switch (clearly labeled by the PNM meters) , disabling the solar. If the issue persists, it can be concluded that the solar system is not the cause.
  • What is the proper way to clean my solar panels?

    Solar energy systems in New Mexico don't typically require cleaning, as snow and rain can help clear dust and soil from your home solar PV system. The low production value gained from panel cleaning does not match the cost of hiring a panel washing service in most circumstances. If you wish to have your system washed, please reach out to a panel cleaning service provider in your area or follow these instructions:

    Solar panels can be cleaned with soap and water and any non abrasive scrubber. The Glass on the solar modules is similar to that on your car windshield and should be cleaned in similar ways.

    • Do not use solvents or other highly corrosive materials to clean solar modules.
    • Do not use cold water in the middle of a hot day on your solar modules. This presents the risk of thermal shock to the electronics and the glass and may damage them. Suggestion is to clean in early morning hours or late evening hours or with lukewarm water. Once the solar modules are wet you can use cold water to rinse soap off.
  • What should I do if I suspect my inverter isn't working or I receive an error code?

    If you notice a change in energy production or receive an error message, here are a few things you can check for prior to calling for support:

    • Unusual weather, including prolonged snow coverage, may cause an error message.
    • Look for new sources of shade like a tree that needs trimming, new HVAC unit, or satellite dish.
    • Dirty Panels. While panels typically self-clean with rainfall, a particularly dry season without moisture may begin to accumulate enough dirt to warrant a panel cleaning.
    • Check breakers. The load center is where all of the circuit breakers are located. It is typically found on the side of the house or building or in the garage. Check if any of the breakers are tripped. If yes, flip them on and observe for 24 hours to see if production is back up.
    • Recent Wi-Fi changes. Your monitoring platform typically relies on Wi-Fi communication. If you've recently changed your equipment, network name or password, you'll need to reconnect your system to your Wi-Fi. For Enphase systems, here's a quick and easy how-to video.

    If you are still experiencing issues and require assistance, please submit a service request.

  • Does Positive Energy provide system removal/reinstall to allow for roof re-shingling, repairs, or renovations? What does it cost
    Currently, Positive Energy Solar only accepts remove and reinstall (R&R) requests on systems originally installed by Positive Energy. Rough estimates for residential R&Rs are ~$200 per solar panel. For an accurate estimate, please fill out a service request form or contact our service department, and allow 1 week for formal estimate.
  • Does Positive Energy service solar PV systems not installed by Positive Energy?
    Positive Energy Solar accepts requests on systems not originally installed by Positive Energy Solar, on an individual basis. You will be asked to provide system details before we are able to determine if we can provide service. Service on systems not installed by Positive Energy Solar may not be available at all times, and is dictated by resource availability. Estimates are typically available within 2 business days.
  • How much does service cost?

    Systems installed by Positive Energy Solar come with a 30-year warranty and many situations will be covered under warranty and/or diagnosed remotely—Your original purchase agreement will contain the official legal terms of the warranties associated with your solar PV system. Should the need for service arise outside of your warranty, our basic service costs are:

    • Travel: $90/ hr
    • On-site work: $120/ hr
    • Administrative case follow-up (if needed): $60
  • Does Positive Energy offer Real Estate or other solar inspections?
    Yes. Positive Energy offers detailed solar inspections for Realtors & home buyers/sellers, regardless of who originally installed the solar panels. Our service area is within an hour of Santa Fe or Albuquerque. Solar inspections start at $250. Contact us for more details and options.

Does your solar system need maintenance or repair work?

We offer a full-time solar service department.

Fill out the form below and provide as much detail as you can about your systems issues or what you're looking for. We'll be in touch soon!

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