SunPowerBankruptcy
A message from Positive Energy Solar:
Good Evening,
We wanted to address some recent news: the solar panel manufacturer SunPower Corp. has filed for bankruptcy. When Positive Energy Solar initially installed SunPower products, the company had over two billion dollars in equity and was renowned for manufacturing the most efficient and highest quality solar panels available. At that time, SunPower was majority controlled by Total Energy, one of the largest energy companies in the world.
However, around 2017, advancements in technology allowed other premium module manufacturers to significantly improve the quality and efficiency of their products, offering comparable performance at a much lower cost. Recognizing this shift, we transitioned to bring on additional premium brands of modules in 2018 to ensure we continued providing the best value for our customers. It appears that SunPower struggled to reduce the manufacturing costs of their unique technology, which impacted their competitiveness.
We want to reassure you that Positive Energy Solar is in a strong position. Each year, our Company has an independent CPA review of our financial statements in order to maintain bonding capacity, third party customer financing, and an unused bank line of credit. Our commitment to providing exceptional service remains unwavering, and we have a dedicated Service and Support team of 12 full-time professionals ready to assist you. Should you require any service or repair, please continue to contact us at Support@PositiveEnergySolar.com or call 505-424-1112 and ask for our Service department.
Regarding SunPower’s warranty claims for existing equipment, we are currently monitoring the bankruptcy proceedings closely. We will keep you updated on any developments and how they might affect warranty claims through our dedicated webpage: www.PositiveEnergySolar.com/SunPowerBankruptcy/
We want to reassure you that Positive Energy Solar is in a strong position. Each year, our Company has an independent CPA review of our financial statements in order to maintain bonding capacity, third party customer financing, and an unused bank line of credit. Our commitment to providing exceptional service remains unwavering, and we have a dedicated Service and Support team of 12 full-time professionals ready to assist you. Should you require any service or repair, please continue to contact us at Support@PositiveEnergySolar.com or call 505-424-1112 and ask for our Service department.
Regarding SunPower’s warranty claims for existing equipment, we are currently monitoring the bankruptcy proceedings closely. We will keep you updated on any developments and how they might affect warranty claims through our dedicated webpage: www.PositiveEnergySolar.com/SunPowerBankruptcy/
Respectfully,
Randy Sadewic
President | Employee-Owner
President | Employee-Owner
Positive Energy Solar
Positive Energy's Executive Leadership Team will be holding weekly Friday meetings (12pm to 1pm) for customers who have SunPower equipment and questions. Please signup here to receive the link.
Additional Resources:
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We are committed to providing the highest level of service to our customers - We've built our reputation on it, and it's what has made us a leader in solar throughout New Mexico. Read more from our happy customers, then call us to learn how we can help you too!
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Positive Energy Solar was responsive and helpful from the time we first called, through our decision-making process, and throughout the planning and installation of our system... We are very pleased with Positive Energy and would recommend them wholehearte- Donna A.
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Great solar system, excellent workmanship, very professional people, they got the job done before due date, from start to finish they were excellent, would definitely recommend them to anybody.- Jorge V.
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Our experience with Positive Energy Solar couldn't have been easier or more professional. Our contact, Taylor, explained everything clearly, giving us various options to choose from, both in terms of how much solar we wanted to install and whether we wanted to pay up front or choose a pay-as-you-generate plan. Everyone we dealt with was professional and courteous and we got our panels installed in a timely manner. We are now enjoying our website monitor that tells us every day how much electricity we have generated. Between our solar array and our new electric car, we are thrilled to be "part of the solution."- Diane and Peter
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Over the last 6 years, my wife and I have worked with Positive Energy Solar to install solar panels on 2 homes we've owned here in Santa Fe. From specifying to design and placement, their service and workmanship are excellent. After the installation they followed up to assure full output and taught me how to read the monitoring system. In both cases they specified the correct system through careful review of my electric bills, then did proper installation with very durable components and methods of anchoring, all properly wired to code. The follow up once installed is beyond expectations. Their team is made up of solar experts who really care about their clients. We are very pleased to be converting the New Mexico Sun into electric energy. We are very pleased with the entire program and results.- Paul Kalenian
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I wanted to get in touch about the recent work that [your] crew did repairing the solar tracker that was wobbly and making a lot of noise. Since this was the first time the tracker manufacturer had heard of the problem of the bearings wearing out, obviously there was no guide for Don to follow in fixing the thing. He came out with a crew of appropriate size for the job, had all the equipment and tools he needed for the job, and had obviously thought a great deal about how to proceed. He had designed a clever jig to hold the tracker panels in place while the one large bolt that holds the assembly together was removed. He manufactured the jig on site, requiring considerable carpentry skill, and put it in place, and it worked very well. Keeping the large panel stationary during the removal and replacement of the bearings in the wind was quite an accomplishment. The whole team worked excellently together, demonstrating how team work can really work well in this sort of situation. I wanted to take the opportunity to commend Don on a job well done, and the rest of the crew as well, though Don clearly had thought through all aspects of the job and did it well!! Thanks for having good people working there.- Steve F & Elaine S.
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To the Installers, concerning your skill: You did a beautiful job: the conduit pipes fit the house. There are no overlaps or gaps. I appreciate the subtle bends in the pipe that you took time to study and create. The pipe fits the contours of the stucco wall, not just around corners but also along the lengths of the "flat wall" which have slight curves. I appreciate your finished conduit work as both skill and artistry. Thank you for painting the conduit with intelligence, that is, smoothly and with no mess, splatters or any other potential detraction. I was worried about the effect of the cold (in the 30 degrees') on the paint on that day, but problems with the paint didn't materialize due to your skill/experience. Concerning the actual solar panels, sitting on their weighted "cradles:" They look clean, modern and efficient - which actually means they're quite beautiful. My husband's high standards for the installation were also met. We're looking forward when, after the inspection, we can finally turn on the array and know that we're utilizing the sun's energy rather than using fossil fuels. Very exciting! We're grateful to have your professional service to install and maintain our solar system. Respectfully, Dolores & Paul M.- Dolores & Paul M.
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We highly recommend Positive Energy Solar. They are an extremely professional company - providing the very best in customer service. The project was well thought out, designed and executed. We were regularly updated on the schedule. All of the staff were exceptional at communication - particularly Thomas, our Sales Advisor. We would absolutely not think twice about using them int he future.- Glen L.